FAQs

Frequently Asked Questions

HVAC Questions

How do I find my current warranty? For your current labor warranty, reach out to the contractor that installed your system. For your current parts warranty, go to the manufacturer’s website and search for your model number.
Why is my Florida home more humid than normal? Air conditioners not only strip heat from your home but also remove humidity. If your home is more humid than normal, you are probably experiencing an AC issue. Read more about why Florida homes are more humid.
Why do I need to replace my air filter? A dirty air filter can block the amount of airflow entering the system, preventing your AC from performing its job and potentially shortening its lifespan. Read more on why you need to replace your air filter.
What is a SEER rating? SEER stands for Seasonal Energy Efficiency Ratio. It measures how well your system cools compared to how much energy it uses. The higher the SEER rating, the more efficient the system. Read more on what a SEER rating is.
Why is it important to have your AC maintained? Having your AC maintained regularly can save you money in the long run by preventing breakdowns and renewing your warranty. Read more on why it's important to have your AC maintained.
Do I need to refill my AC’s refrigerant? Refrigerant works as a closed-loop system in your AC, so you will never need to refill it—unless there is a leak. Read more on refilling your AC's refrigerant.
What is the quietest AC? All systems will list their decibel rating on the specs. You’ll want to find an AC system with a decibel rating in the 50s. Read more on the quietest air conditioners.
Why is my AC size important? An oversized or undersized AC can shorten your AC’s lifespan, increase your energy bills and cause uneven temperatures throughout your home. Read more on why AC size is important.
What is the average lifespan of an AC? AC systems can last 10-15 years or even longer if they’re maintained well. Read more on the average lifespan of an AC.
What’s the difference between single-speed and variable-speed ACs? A single-stage AC is either running at full power or off. Meanwhile, a variable-speed AC can adjust its power capacity. Read more on the difference between single-speed and variable-speed air conditioners.
What’s the difference between an AC and a heat pump? Both systems can cool your home. Heat pumps can also heat your home. Read more on the difference between air conditioners and heat pumps.
What’s the difference between a heat pump and an electric furnace? A heat pump can both cool and heat your home. An electric furnace can only heat your home. Read more on the difference between heat pumps and electric furnaces.

Red Cap Questions

What HVAC brands do you service? We’re a Lennox partner and are certified to install their systems. For repairs, we can repair any make or model of HVAC system.
Do you provide emergency service? We provide 24/7 emergency service and are there when you need us. Additional fees apply for after-hours emergencies.
What kind of warranties do you provide? We take our guarantees seriously and provide 9 solid guarantees to protect our customers. Read more about our warranties.
Do you charge by the hour? We charge an up-front fee for our services, so you’re never surprised by your final bill.
Do you charge for installation consultations? We provide FREE, in-home consultations for air conditioning, heat pump and furnace installations.

Cost Questions

How much does an AC installation cost in Florida? The average cost range for an AC installation in Florida is between $3,900 and $9,500, depending on five main factors. Read more about the cost of an air conditioner in Florida.
How much does an AC repair cost in Florida? The average cost range for an AC repair in Florida is between $200 and $1,000+ depending on three factors. Read more about the cost of an AC repair in Florida.
How much does AC maintenance cost in Florida? The average cost range for an AC maintenance service in Florida is between $75 and $250, depending on three factors. Read more about the cost of air conditioner maintenance in Florida.
How much does a heat pump installation cost in Florida? The average cost range for a heat pump installation in Florida is between $5,000 and $10,000, depending on five factors. Read more about the cost of a heat pump in Florida.
How much does a furnace installation cost in Florida? The average cost range for a furnace installation in Florida is between $1,900 and $4,500+ depending on five factors. Read more about the cost of a furnace in Florida.
How much does a furnace repair cost in Florida? The average cost range of a furnace repair in Florida is between $300 and $1,200+ depending on four factors. Read more about the cost of a furnace repair in Florida.

Troubleshooting Questions

Why is my HVAC system overheating? If your AC or furnace is overheating, you might need to replace your clogged air filter. Read more about why an HVAC system can overheat.
Why won’t my AC turn on? If your AC is not turning on, you might have issues with your thermostat setting, air filter, circuit breaker or condensate line. Read more about why an AC unit isn't turning on.
Why is my AC blowing warm air? In the situation that your AC is blowing warm air, you might have an incorrect thermostat setting, clogged outside unit, an issue with your outside unit, refrigerant leak, dirty evaporator coil or leaky air ducts. Read more on why your AC is blowing warm air.
Why is my AC cooling my home so slowly? If your AC is taking longer to cool your home, it might be because of extremely hot outdoor temperatures, a dirty air filter, a refrigerant leak, a dirty outdoor unit, leaky air ducts or an undersized AC system. Read more about why your AC is cooling your home slowly.
Why is my AC making weird noises? We’ve listed the causes and solutions you can attempt if your AC is making hissing, banging, clicking, buzzing or squealing noises. Read more on why your AC is making weird noises.
Why does my AC smell weird? Your AC might have grown mildew or mold because of a dirty evaporator coil, clogged condensate line, leaky duct, clogged air filter or an oversized AC. Read more about why your AC smells strange.
Why is my AC iced over? If your AC has ice on it, it’s most likely because of airflow issues or a refrigerant leak. Read more about why your AC is iced over.
Why does my AC keep running? If your AC seems to be turned on 24/7, it’s probably because the AC isn’t getting enough air, is dirty, has a refrigerant leak or is undersized. Read more about why your AC keeps running.
Why won’t my heat pump turn on? Your heat pump might not be turning on because the thermostat is incorrectly set, the condensate drain pan is overflowing, or the circuit breaker is tripping. Read more on why your heat pump won't turn on.
Why is my heat pump continuously running? If the temperature is below 30°F or above 100°F, your heat pump is most likely just struggling to reach your set thermostat temperature. If the temperature is not in that range, there is an issue with your system. Read more on why your heat pump won't stop running.
Why is my heat pump freezing over? If your heat pump is forming ice that is not melting within a few hours, you might have issues with the defrost control, reversing valve or refrigerant levels. Read more on why your heat pump is freezing.
Why won’t my furnace turn on? If your furnace refuses to turn on, you’ll want to check your thermostat, air filter, circuit breaker, blower cover, condensate line and furnace switches. Read more on why your furnace won't turn on.
Why is my furnace blowing cold air? If the air coming from your furnace feels colder than normal, you might have a clogged air filter, an incorrect thermostat setting, leaky ductwork, pilot light issues or an inadequate gas supply. Read more on why your furnace is blowing cold air.
Why is my furnace so loud? Your furnace typically will make a humming sound during operation. If the furnace is making loud banging, rattling, whistling or screeching sounds, you’ll want to get it checked out. Read more on why your furnace is so loud.